Last updated: 13 October 2026
1. Who we are
Ardi Bakery (“Ardi”, “we”, “us”) is an artisan bakery in Tirana, Albania, operating since 1991. We operate the website https://ardibakery.com and are the controller of the personal data described in this policy.
This policy explains what personal data we collect, why, on what legal basis, how long we keep it and how you can exercise your rights. It applies to website visitors, people who contact us, and customers who place orders with us by phone or message.
- Locations: Rruga Medar Shtylla; Rruga Tish Dahia; Rruga Fortuzi; Rruga Petro Nini Luarasi (opposite the Ballet School), Tirana, Albania
- Email: ardi.bakery@gmail.com
- Phone: +355 69 351 0547
2. Legal framework
We process personal data in accordance with Albanian Law No. 124/2024 “On the Protection of Personal Data”, which is aligned with the EU General Data Protection Regulation (GDPR), and with the guidance of the Albanian Commissioner for the Right to Information and Personal Data Protection.
We follow the principles of lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability.
3. What data we collect
| Category | What it includes | How we get it |
|---|---|---|
| Contact form and messages | Your name, email, phone number and your message | When you fill in the contact form, email, call or message us, including on Facebook or Instagram |
| Orders | Name, phone number, products and quantities, pick-up date and location, special requests | When you place an order with us by phone or message |
| Allergies | Information about food allergies or intolerances | Only if you choose to tell us |
| Business customers | Name and business contact details of representatives of cafés, restaurants, hotels or companies, and data needed for invoicing | When a business orders from us |
| Technical data | IP address, browser and device type, date and time of visit, pages visited | Automatically, from our web server |
Information about allergies is health data. We use it only to answer your question or prepare your order safely, and only with your explicit consent, which you give by sharing it with us.
4. Why we use your data and on what legal basis
| Purpose | Legal basis |
|---|---|
| Answering your messages | Our legitimate interest in replying to customers |
| Preparing and handing over your order | Performance of a contract with you |
| Taking allergies into account | Your explicit consent |
| Invoicing and tax for business orders | Legal obligation |
| Handling complaints | Legal obligation under consumer protection law |
| Running and securing the website | Our legitimate interest in a working and secure website |
We do not sell your data, we do not send marketing messages without your consent, we do not use analytics or advertising tracking tools, and we do not make automated decisions that have legal effects on you.
5. Cookies and third-party content
Our website uses only cookies that are necessary for it to work and to keep it secure. We do not use analytics, advertising or tracking cookies.
- Google Maps – our website shows an embedded map. When the map loads, Google may receive your IP address and set cookies under its own privacy policy.
- Google Fonts – fonts may be loaded from Google’s servers, which receive your IP address.
- Facebook and Instagram – our social media icons are simple links. Meta receives data only if you click them or message us there.
You can block or delete cookies at any time in your browser settings.
6. Who we share data with
- Technical providers – our website hosting provider, our web developer Park Studios for website maintenance, and our email service provider (Google). They act only on our instructions or under their own privacy policies.
- Meta (Facebook, Instagram) – if you contact us there, under Meta’s own privacy policy.
- Accountants – for invoices, under a duty of confidentiality.
- Public authorities – when the law requires it.
7. International transfers
Some technical providers, such as Google and Meta, may process data outside Albania, including in the European Union and the United States. Such transfers take place only to countries with an adequate level of protection or with appropriate safeguards such as standard contractual clauses, as required by Law No. 124/2024.
8. How long we keep your data
| Data | Retention period |
|---|---|
| Messages and enquiries | 1 year after the last contact |
| Individual orders | 3 months after the order is collected |
| Allergy information | Until your order is completed |
| Business customer details and invoices | For as long as we work together; invoices for 10 years, as required by Albanian accounting law |
| Website server logs | 6 months |
After these periods, data is securely deleted or anonymised.
9. Security
We use appropriate technical and organisational measures to protect your data, including an encrypted connection (HTTPS) and regular updates of our website software. If a data breach is likely to put your rights at risk, we will notify the Commissioner within 72 hours and, where the risk is high, inform you without undue delay.
10. Your rights
Under Law No. 124/2024 you have the right to:
- access your personal data and receive a copy;
- correct inaccurate or incomplete data;
- erasure, where we no longer need the data and are not legally required to keep it;
- restrict processing in certain cases;
- object to processing based on our legitimate interests;
- data portability for data you gave us under a contract or consent;
- withdraw consent at any time, without affecting earlier processing.
To exercise your rights, email ardi.bakery@gmail.com with the subject “Personal data request”. We may ask you to confirm your identity. It is free of charge and we will reply within 30 days.
11. Children
Our website is not directed at children under 16, and we do not knowingly collect their data.
12. Complaints and changes
If you believe your data is processed unlawfully, please contact us first so we can resolve it. You also have the right to lodge a complaint with the Albanian supervisory authority:
- Commissioner for the Right to Information and Personal Data Protection
- Address: Rr. “Abdi Toptani”, Nd. 5, Tirana, Albania
- Website: www.idp.al
- Email: info@idp.al
We may update this policy when the law or our practices change. The current version is always published on this page with the date of the last update at the top.